The Ivy Market Privacy Policy

Effective Date: [January 1, 2025]
Last Updated: [April 30, 2025]

At The Ivy Market, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including on our website, through marketing communications, and at events.

1. Information We Collect

We collect the following types of personal information:

  • Contact information: Name, email address, phone number, shipping/billing address

  • Purchase history: Products bought, order details, payment method (processed securely via Shopify)

  • Account details: If you create an account or join our rewards program

  • Marketing preferences: Your opt-in choices for email and SMS

  • Device and browsing information: IP address, browser type, pages viewed (via cookies, Shopify, and analytics tools)

2. How We Use Your Information

We use your information to:

  • Fulfill and deliver orders

  • Send order updates and confirmations

  • Provide customer support

  • Send marketing emails and text messages (with your consent)

  • Personalize your shopping experience

  • Notify you about events, new collections, or promotions

  • Improve our services and website performance

3. Email & SMS Marketing

By subscribing to our email or SMS list, you agree to receive periodic marketing communications from The Ivy Market. These may include product launches, exclusive offers, event invites, or promotional messages.

  • You can unsubscribe from emails at any time by clicking the unsubscribe link in our emails.

  • For SMS, you may opt out by replying STOP to any text message.

We use Klaviyo to manage email and SMS communications. Message and data rates may apply for text messages depending on your carrier plan.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Shopify, for order processing and secure checkout

  • Klaviyo, for marketing and communications (email/SMS)

  • Service providers (such as delivery carriers or website platforms)

  • Authorities, if required by law

5. Cookies & Tracking

We use cookies to remember your preferences, understand website usage, and personalize your experience. You may adjust your cookie settings in your browser at any time.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletion of your data

  • Withdraw consent from marketing at any time

To exercise these rights, email us at shoptheivymarket@gmail.com

7. Security

We take reasonable measures to protect your data. However, no method of online transmission or storage is 100% secure. Shopify provides our secure checkout environment.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a new “Effective Date.” We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 shoptheivymarket@gmail.com